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 Volcano Gallery  / Aloha Candy Co
Shipping Charges and Ordering / Return Information 

We only charge shipping at cost. 
If shipped item is heavy weight we will try to send it via flat rate box to save on shipping. 
If an item is oversized and  requires an high additional shipping charge we will contact you for approval prior to shipping.

We do not charge your credit card till what you ordered is ready to ship.

We ship  Postal Service Priority Mail with tracking.

If an item is valued higher than $75.00 we will ship insured. 
Again, we only charge whatever the Post Office charges us for the add'l service. 

Shipment to the continental U.S. generally takes 3 days, Interisland 1-2 days.

 In Stock Items ship generally within 24 hours.

Custom made order items may require an additional time.  
We will let you know upon receipt of your order what the estimated shipping date will be.
 If you do need your item by a certain date, please let us know, and if possible
we will be happy to expedite your order as humanly possible.

 Any questions ?.. just call us at 808-987-0920.  We will be happy to personally assist you.

Mahalo - THE STAFF at Volcano Gallery

 
ORDERING INFORMATION:
  • All items are 100% guaranteed!  
    If for some reason you are not happy with your order you can return it for a full refund within 5 days of receipt of your order if something was wrong with your item, and if you just don't like it a full refund less a 5% service charge to cover our out of pocket credit card fees for the transaction.    See our Return Policy for details
     

  • To order, place your order via our online shopping cart, or call us at 808-987-0920.
     

  • Order via our Online Shopping Cart - Put any item into your shopping cart.  You can check anytime what is in your shopping cart, change an item, or remove an item by clicking on the "shopping cart icon.  When you are ready to checkout you will enter your shipping information, along with any  special instructions, and the program  will go next to our  "secure server" so you can enter you credit card information.      

    "SSL" must be enabled on your computter in order to load the "secure" server page for entering credit card details. ( Usually this is enabled nowadays on most computers).  However, if you are having trouble entering your credit card information, or any other problem with our shopping cart, please don't hesitate to call us at 808-987-0920.  We will be more than happy to personally assist you.

    If for some reason you leave our site, or get logged off, your personal shopping cart will conveniently remember for up to two hours what you had in it last, and start from where you left of.  
     

  • MADE A MISTAKE? If you feel that you did something wrong, or you are not sure that your order was completed correctly, don't worry... just email us, or call us at 808-987-0920, and we will check on it right away.  We are small enough of a business that we can give you the personal customer service that you deserve.
     

  • To order by mail use our shopping cart the same way.  When ready to check out you will select the option "order by mail" instead of credit card, and the program will display an order form with all your items on it that you can just print out, and then send it  along with your payment (check or money order) to :

    Volcano Gallery / Aloha Candy Co.
    Attn: Order Department
    P.O. Box 699
    Volcano, Hawaii 96785  

  • We except   Visa / MC /  Diners Club / JCB / M.O. / Check
     

  • Every order is generally confirmed within 24  hours via a personal phone call or email. 
    If you don't want to be called ( if for example the item you purchase is a gift for someone in your household and you don't want to risk giving the surprise away), please indicate in the comment section of your order "do not call - surprise".

  • Generally we ship within 24  hours of your order, unless the item you purchased is "made to order" or not in stock.  We will inform you of your estimated shipping date when your order is received.

  • Regular shipping is via US Postal Service Priority Mail, unless indicated or requested otherwise.

  • Shipping & Handling Charges are always kept to a minimum:
    We charge shipping and handling generally at cost, and the actual shipping charge is based on weight.   We will confirm shipping charges with you before shipment.  
     

RETURN POLICY

  • RETURN POLICY: 
    Call 808-987-0920 for a return authorization #. 
     Items to be returned have to be returned within 5 days from date of receipt ( date of receipt is Postal Service delivery date ). 
     

  • Volcano Gallery General Merchandise:
    We will refund your money within 48 hours of receipt of the returned item.
     

  • Aloha Candy Company:
    We will replace the item within one week of receipt of the item sent back to us, as long as the unused portion sent back is at least 75% of original item shipped.


    * Exception: Custom "made to order"  items are non-returnable.
             

Not sure about something?  HH01580A.gif (1311 bytes) EMAIL US       

 

 



 Volcano Gallery / Volcano Lodging, P.O. Box 699, Volcano Village, Big Island of Hawaii (Hawaii) 96785
Phone ( Local / Int'l) 808-967-8617    Toll-Free ( USA) 800-908-9764 
 
Email Us

www.volcanogallery.com   www.volcanolodging.com
last edited:  September 20, 2015 - Copyright 1998-2015, Volcano Gallery, Volcano Lodging,  Div. of Rainbow Moon / Islandsource
HVCB Member
Volcano, Hawaii - All rights reserved  
- * Not responsible for typographical errors.  Rates / Prices subject to change without notice.
We reserve to right to refuse service at our discretion

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This website created and maintained by
Arnopole & Associates, Volcano Hawaii

 

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