Customer Testimonials
"The things they said about our products and customer service"


Volcano Gallery, P.O. Box 699, Volcano Village, Hawaii 96785
- Customer Service: (800)908-9764

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  • Hi Bea,
    I just wanted to follow up on my order (16" Koa Wood Lazy Susan).  My sister called the other day, she loved it!  She said it looks great on her table!  She said we should order one for our brothers birthday in October.  So you will be hearing from me
    again soon!  Thanks for such a quality item!!

  • I was so excited when I received the Koa Photo Album ....  it looks beautiful, thank you so much.  have a great day!  Dean Scrivener

  • Thanks for your wonderful kindness and customer oriented style.  I appreciate what you've done.    Tom

  • Bea, you are wonderful!  your honesty and great customer service are unfortunately a rare thing these days and i appreciate your efforts very much! 
    Merranie Stewart, Virginia.

  • Beate, I just received my Koa rolling pin minutes ago.  More thrilled than I thought I'd be, if that's possible.  Love touching it, knowing it's Koa from Hawaii.  I am aware of how special this wood is and will take very good care of it.  My granddaughter has a school project involving making apple pies, so in a few days we'll "initiate" my brand new rolling pin then.   Mahalo, mahalo, mahalo!   Ginny Cecil.

  • Hi-  Thank you- the Ikebana stands are gorgeous- even nicer than the one I
    bought when I was home in May!  Especially nice was the fact that it arrived
    just in time for the wedding I am having at my house tomorrow- one is a
    wedding gift!  Once again, Mahalo-I will be back for more Hawaiiana.   
    Trippi Penland, Falls Church, Virginia

  • Dear Bea,
    My daughter got the Koa bowl and was thrilled by it.  She said it was just the one she wanted but couldn't find one like it while we were in Hawaii so we did good.  Thanks for all of your  help and kindness in helping me find just the right thing.  Yours Linda

  • It has been a great pleasure working with you and getting to know you a little bit.  You've brought the Aloha spirit in your emails and in your generous assistance. Mahalo!  Ethan Flaherty

  • Thank you, the huli hands are great! I brought some back for several of my friends when I was in Hawaii in September, and didn't keep any for myself! I just had to send for some! Thanks again,  Carolyn Mills 

  • I got my Koa mirror the other day -- it's lovely.  Thanks for the beautiful mirror, and thank you very much for all you time and effort. :)        Mandy, U.S. Military, Germany

  • I received the Koa End Table in perfect shape and I am very pleased with it.  I will be placing an order for another one shortly.  
    Thanks, Mark Orita

  • Hi Bea, I received the backscratcher on Friday afternoon, yesterday. It's great!  I also received the coffee and enjoyed a pot this morning.  What a great bold flavor.    
    Thanks again, take care, Howard Greenblatt

  • Got the Koa bowl.  Thanks it's beautiful.  -Bill Chadwick

  • Thank you so much Bea!  I got the it and it's terrific! thank you so much.  
    ( Koa Paddle NecklaceAngela Ford

  • Thank you so much for your service.  The backscratcher was a very nice one, I'm very happy with it and so is my boyfriend, he absolutely loves it.  It was a good choice and I'm very pleased with the service I got from you.  I sure will be making more purchases soon and recommend you to all my friends.  Once again, thank you.  
    Sincerely,  Eva Rooney

  • We received the lei and my daughter loved it.  She was really excited about it.  It turned out beautiful.  Thank you very much.
    Aloha, Tom 

  • Thanks so much for the follow-up.  It is not often in this day and age that one receives such professional service as provided by your company. 
    Thanks, Bill Dulaney

  • Thank you for being flexible in customizing the dimensions.  The Koa box is absolutely beautiful and it is a fitting tribute for Kala our "Hawaiian Red Squirrel Dog". 
    Thank you so much for everything.  Toby Sheely

  • I received the chess table today and it is FANTASTIC!!!  Your woodworkers did a GREAT job!  Everything including the little pads arrived in perfect condition.  I have a couple other things I wanted custom built and I will definitely contact you when I am ready to place an order.  Thanks for a great job, and it was a pleasure doing business with you.  Thanks again.  A.K.

  • Hi Bea
    The Koa cross arrived safely, and it's wonderful! 
    Mahalo again so much for your help!  Susan

  • Thanks so much for your personal attention to my order.  I  just stumbled upon your site while looking for a special backscratcher but I'll be visiting often to enjoy all the other info (especially volcano related) that is available.   Thanks again.
    Regards, Paul Newman

  • The cribbage board looks incredible, Bea.  Thank you so much for the rush on the board and the nice photos.  My Mom will love the board.  I will definitely order more cribbage boards from you in the future.  Count on it.  Happy Holidays from chilly Minnesota.     Burt Osborne

  • Dear Bea: Again many thanks.  Evan loved the cribbage board and he beat me in the first game.  He is very excited iwth it and will hopefully learn his math in a faster more exciting way.   Again, Thanks for your assistance and cooperation to get the board to us on time.    Walter Moser

  • You can hardly believe it but Mom and John (they married in Kona in 1994,  years after Dad died) were sitting in their home in Arizona Saturday afternoon, and Hawaiian Wedding Song came on the radio.  At that very moment, while the song was playing, your flowers arrived!  They were ecstatic.  (How you arranged this with Fed Express and the radio station is an amazement.)  Thanks for your kindness and for the great joss.   Tom Riley

  • Just wanted to let you know that I received the cribbage board yesterday and it is beautiful.  I will send an e-mail to you after Christmas to let you know what my husband thinks of his present!  I appreciate that it arrived when you said it would -- that is unusual these days!  Mahalo and Aloha,   Renee Ramsey

  • Thank you so much for your help!
    Catherine Sheehan, Washington DC

  • I just wanted to tell you that my ex-in-laws were very thrilled to receive the Koa wood cross.  They said their granddaughter couldn't have sent them a better present.  It's beautiful and they will always treasure it.  Thanks again Bea.  Now that my son will be attending the University of Hawaii, Hilo whenever I visit him, I'll have to visit your gallery.  I'm sure there will be other items I'd like to purchase. Aloha, Birgit Brouzr

  • Hi Bea,
    Thanks for your attention to my order!   
    Dawn Galolo